Self Exclusion

If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting support@heatz.com. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 6 months. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting the above email address. Any funds remaining in your account/s, shall be immediately returned to You, with an applied deduction equivalent to the transaction processing fees.

Should You self-exclude and afterwards, during the applicable self-exclusion period, succeed in opening an account, depositing, and playing, all your bets shall be voided by us, and all your deposits will be returned to You, with an applied deduction equivalent of the transaction processing fees. This will occur immediately upon detection, and You agree to waive all claims relating to the respective amounts.

We may, in certain events of Self-exclusion, contact you to transfer your outstanding funds from your player account. We may ask you to provide account details or payment method details (such as bank account details or other applicable methods) to perform the refund; Kindly make sure that all account details, such as email address, full name, etc. are accurate at all times. Kindly see section 9.7 in the Terms and Conditions related to retaining funds.

Reasonable endeavors will be used to enforce your self-exclusion. However, you acknowledge that the primary responsibility for controlling your behavior lies with you, thus you accept that we will not be liable if you continue gambling and/or seek to use the Website and we fail to recognize or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page.