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Responsible Gaming

Heatz is committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it’s our responsibility to ensure that our players enjoy their wagering experience on our site, while remaining fully aware of the social and financial harms associated with gambling problems.

Maintaining Control

Gambling is a fun pastime, not a way to generate income. In order to maintain control of your gambling habits always consider the following points:

  • Gamble in moderation. Use gambling as a form of leisure, not a way to make money.

  • Avoid chasing losses – there will always be another day.

  • Only gamble when you can cover the losses.

  • Keep track of the time and monitor the amount of money you spend.

  • If you need a break from gambling, you can self-exclude from any or all products. Contact support for help in this matter.

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations detailed below.

Do you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else’s then the following questions may help you find out.

  • Does gambling prevent you from attending work or college?

  • Do you gamble to pass time or to escape boredom?

  • Have others ever criticised you for your gambling?

  • Do you gamble alone for long periods of time?

  • Have you lost interest in family, friends or hobbies due to gambling?

  • Are you reluctant to spend “gambling money” on anything else?

  • Have you ever lied to cover up the amount of money or time you spend gambling?

  • Do you gamble until you lose all your money?

  • Have you lied, stolen or borrowed in order to maintain betting habits?

  • After losing, do you feel that you have to try and win back the losses as soon as possible?

  • If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?

  • Do arguments, frustrations or disappointments make you want to gamble?

  • Does gambling make you depressed or even suicidal?

The more questions you answer “yes” to, the more likely it is that you are having difficulties responsible gaming. To speak with someone who can give you advice and support, please contact one of the organisations detailed below under Gambling Counselling Organisations.

Deposit Limits

In order to assist our players in responsible gaming, Heatz have a Deposit Limit within each customer account. This option can be accessed within your ”My Account” section. You can change limits at any time. A decrease in the deposit limit will take effect immediately, but an increase can only occur after a cooling-off period, in order to avoid rash decisions.

If you require any further information or assistance regarding our functionality, please contact Support.


We provide self-exclusion if you need a break from gambling. You can activate self-exclusion via the ‘my account’-page. Your account will be closed for a minimum of 6 months and can under no circumstances be reactivated during this period. After 6 months accounts can be re-opened, through a written request to our support team.

If you are considering self-exclusion, please remember to contact all gambling companies with whom you have accounts and ask to self-exclude with them too. We recommend considering installing software that blocks access to gambling websites. Read more under ‘filtering systems’.

Gambling Counselling Organisations

  • GamCare, the leading authority providing counselling, advice and practical help in addressing the social impact of gambling in the UK, can be visited at: Its confidential helpline is: 0845 6000 133. Non-UK residents can contact GamCare for details of International support organisations.

  • Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at:

  • Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operates from locations within the UK and internationally. The site can be accessed at:

Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on Heatz. Heatz takes its responsibilities in this regard very seriously. We carry out age verification checks on all customers who use payment mechanisms available to under 18s. We perform random age verification checks on customers using other funding mechanisms.

Anyone under the age of 18 found to be using the site will have any winnings forfeited. Heatz will report underage gambling to authorities.

Filtering Systems

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions such as:
Net Nanny™

Enjoy responsible gaming with Heatz!